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SpinSci technical delivery team is composed of skilled subject matter experts, project managers, architects and engineering s with varied industry background to deliver the best and most innovative custom solutions. Our objective is to provide cost effective solution to exceed customers expectation.
SpinSci design, develop and deploy voice solutions to help clients bridge the gap between packaged solution and successful deployment. Our implementation best practices will ensure timely and cost effective approach for integrating packaged solutions to the current business environment. We have extensive experience in working with variety of competing and complementing technologies from various vendors such as Scansoft/Nuance, Cisco Voice Portal, Genesys Voice Portal, Microsoft Speech Server, IBM Via-voice, VoiceGenie, etc.
In addition to voice based solutions, SpinSci has strong experience in Siebel implementation. SpinSci has a staff of very highly skilled and experienced professional that are readily available to assist customers in implementation, upgrades, integration, testing, analytics, performance & tuning, and system stability. |
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| Voice Solutions |
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IVR Application Design |
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VUI and call flow designs |
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Conversational interface |
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Flexibility, scalability, and robustness |
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Emerging technologies |
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VoiceXML Application Development |
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Custom development of speech applications in VoiceXML |
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Integration with multiple speech engines and VoiceXML browsers |
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Application integration with backend databases and/or legacy systems |
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CTI / PBX Integrations |
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Integration with PBX and switch types |
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CTI application development, integration, and implementation |
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VoIP / SIP Integration |
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SIP voice, messaging, and user agent application expertise |
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Softphone application integration and deployment |
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Rapid Application Development |
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Framework and Reusable voice components (no need to code, just configure) |
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Voice response transaction handling |
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Credit card validation |
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Login security authentication and validation |
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Encryption and decryption |
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Address validation |
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Collect bank account information |
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Query data reader |
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| Technologies |
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Scansoft/Nuance, Audium, Cisco Voice Portal, Genesys Voice Portal, Microsoft Speech Server, IBM Via-voice, VoiceGenie, Voxeo |
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Siebel eCommunications, eSales, eService, etc |
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Siebel backend: eConfigurator, ePricer, Assignment Manager, Workflow Manager, Communications Server, Document Server, Remote access, etc. |
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Visual Basic, .NET, C++, Java, J2EE, Borland Delphi, FORTRAN, COBOL |
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MS SQL, Oracle, Sybase, MySQL |
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| Standards |
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Payment Card Industry (PCI) Data Security Requirements |
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VXML 2.0 standards |
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GSL and XML Grammar standards |
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